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From Patagonia to Heaton

Tuesday June 27, 2017

The north east is fortunate in having a number of excellent universities. The students who attend bring wealth to the region and contribute to our cultural buzz, but for the small business community, universities represent an opportunity for growth through an influx of talent.

We have chosen to partner with Northumbria University and to date have employed six graduates, some of whom are still with us, some have moved up the career ladder, going with our best wishes. The latest addition to our happy band is Lucy Denham who comes to us with a BSc (Hons) in Geography.

“A degree in WHAT?” I hear you ask. How does the knowledge that Patagonia is not a new Indy band help a lettings agency? Admittedly, at first glance there is little obvious connection between the study of landscapes, people, places and environment and the interpretation of a lease but this is where Northumbria University comes into its own, matching the individual graduate to a job opportunity.

Lucy had shown a marked interest in property and real estate so she came to us in order to undertake a specific project in that area. This was to analyse the home leasehold sector then develop an explanation of the advantages and pitfalls of leasing property. The result exceeded our expectations primarily because it was clear to the laymen. When we try to explain how a lease works we tend to fall into jargon. Lucy did not. As a result, we now have a clear, concise analysis of leasehold written in plain English.

Other benefits in employing a graduate are pretty obvious. Lucy is a ‘digital native’, having grown up with the technology. This means understanding the complex digital systems that underpin our business comes naturally with very little tuition.

Lucy grew up with social media and while we do not expect her to update our Facebook profile, Lucy has an instinctive understanding for reach, influence and penetration in social media. To us digital invaders who did not grow up with social media this means being able to spot what is cool and what is naff. Vitally important if your target audience is primarily under thirty.

Which brings me to another benefit of hiring a graduate. Our clients are increasingly young professionals who communicate almost exclusively using social media. In this respect Lucy is our target market with an intuitive understanding of what is important to a young professional.

Any successful business will have a focus on quality management and process improvement, be it the somewhat formal Kansei QMS systems favoured by manufacturing or our more laid-back Italian approach – having a discussion over a nice cup of Lavazza coffee. It is often astonishing how a new pair of eyes can bring a different perspective to our daily challenges and opportunities.

So, by employing a graduate with a keen interest in our business sector we are gaining far more than an extra pair of hands. Statistically there must be a bunch of miserable, grumpy graduates out there? But in my experience the graduates we bring into the business bring drive, ideas and optimism. And to quote management guru Tom Peters, “When opportunity knocks, don’t pull down the shade”.

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Introducing our clients...

I wish to thank you for all the hard work you have been putting in with regards to the management of our block. Living here myself, I have found everything running vastly better. I have received warm and appreciative comments from my neighbours also, congratulating the promptness and professionalism with which you have addressed their issues.

Dr J Jones – Resident Leaseholder

Quite possibly the best decision we made was to involve HPBM in the early stages of our development. The knowledge they have has been invaluable in getting our new block up and running smoothly whilst ensuring the leaseholders are happy with how things are run.

Mr P Smithson – Developer & Freeholder

I think I speak for the large majority of property owners when I say HPBM’s solutions made perfect sense. They put the needs of our tenants and us, as property owners at the forefront of their proposals.

Mr D Humphrey – (Lease Appointed) Management Company Director

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