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Sunshine and Fine Meat

Tuesday July 28, 2020

The past few months have been about trying to find little rays of sunshine amid the doom and chaos. Captain (now Sir) Tom Moore raising £32m by walking his garden. More time with the family. My brother Zeno and his astonishing artisan bread making skills. The fact that I am of Italian heritage.

Yes, I have been known to bore people silly about the wonders of Italian descent. Producers of the world’s finest food. Inventors of the Ferrari. Effortlessly stylish. Unless you ask my wife. To this list I can now add saving our clients more heartache during lockdown.

Italy was the first European epicentre of Covid-19 and while the news reports were dreadful, they did not convey the full horror of what was happening in northern Italy. Conversations with family and friends did. I realised very early on that this nightmare was heading our way and took action accordingly.

Fully prepared, our team quickly adapted to working from home, calling both leaseholder and freeholders with advice and reassurance while developing new systems for working safely and continue to provide site services.

Hopefully now we are looking to the end of this nightmare, so what does the future hold? Again, some sunshine amid the gloom. As a small, reactive agency we have fared far better than the big corporate outfits, many of whom simply furloughed all their staff and took the phone off the hook. Some simply updated they e-mails to advise a 10 working day response target, leaving clients anxious and in the dark.

Some of the innovations forced upon us by lockdown are set to become permanent features of our offering. For example, automation of job management has meant we were able to monitor contractors during lockdown and ensure services were not suffering.

My final ray of sunshine comes back to my Italian heritage. Fine food and beer. We have new neighbours who have been quietly working away on their new shop. The Block and Bottle is a free-range butcher, charcuterie and craft beer shop that has made a big impact since launching in 2017. One year in and they won runner-up in the Observer Food Monthly awards against stiff competition from firms with decades of experience.  

Block and Bottle represent everything that makes Heaton such a great place to live and work. Passion, commitment and service to our community. Between them and my brother’s artisan bread I intend to emerge from this dreadful time a contented fat man. Because to quote the writer Walt Whitman, “I find no sweeter fat than sticks to my own bones.”.

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Introducing our clients...

I wish to thank you for all the hard work you have been putting in with regards to the management of our block. Living here myself, I have found everything running vastly better. I have received warm and appreciative comments from my neighbours also, congratulating the promptness and professionalism with which you have addressed their issues.

Dr J Jones – Resident Leaseholder

Quite possibly the best decision we made was to involve HPBM in the early stages of our development. The knowledge they have has been invaluable in getting our new block up and running smoothly whilst ensuring the leaseholders are happy with how things are run.

Mr P Smithson – Developer & Freeholder

I think I speak for the large majority of property owners when I say HPBM’s solutions made perfect sense. They put the needs of our tenants and us, as property owners at the forefront of their proposals.

Mr D Humphrey – (Lease Appointed) Management Company Director

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